The City of Salina has completed a new policy to assist utility customers who are experiencing water quality issues, such as
discoloration, rust colored water, sediment, or staining. The City is now beginning the process of signing up eligible customers for assistance under the new program.
The policy is part of the City’s continued effort to respond directly to customer concerns, document problem areas in the water distribution
system, and provide practical support while longer term infrastructure improvements are evaluated. The City’s water continues to meet applicable drinking water health standards established by the United States Environmental Protection Agency and enforced in Kansas by the Kansas Department of Health and Environment (KDHE). The City conducts required water quality testing, including routine testing required by KDHE, and publishes an annual Consumer Confidence Report for public information. Some residents have experienced water quality issues that may affect the appearance of the water.
These issues are often associated with iron, commonly described as rust, that can come from older water mains, corroded pipe material, or sediment that has built up over time in parts of the distribution system. While these conditions can be frustrating and inconvenient, they are different from health based drinking water
violations. Under the new policy, customers experiencing water quality concerns may contact the City to report a water quality concern and begin the eligibility process. City staff will document the concern, gather information about the location and nature of the issue, and determine whether the customer qualifies for available assistance.
The City Commission recently approved assistance programs for customers experiencing water quality issues, including a rebate
program for eligible in-home filtration systems of up to $750. The new policy provides the framework for implementing that assistance and helping customers understand the steps required to participate.
How to Report a Water Quality Concern
Customers may contact the City of Salina by phone at 785-309-5735, email to [email protected] or in person at 300 West Ash, Room
206. When reporting a concern, customers should be prepared to provide their name, service address, contact information, and a brief
description of the water quality issue.
